County of Maui Hawai'i
Stay ConnectedFacebookTwitterRSS
HomeContact Us
Iao Needle

Go To Search
print pageemail page

Ask the Mayor Archive

Show All Answers

1. BUS: I want to start taking the bus to work, but I’m not sure where the stops are and how long it will take. How can I find this out?
2. COUNTY SERVICES: I’m working two jobs and don’t have much time to run around paying bills. Is there a way I can pay my County bills online?
3. DMVL: I need to renew my car registration soon. What’s the secret to avoid getting stuck in a long line at the DMV?
4. REFUSE & RECYCLING: We live on an automated trash pickup route. The lid on our trash cart is broken. How do I get a replacement for it?
5. ROADS: On my morning drive to work, I keep running into the same pothole. Who do I call to get the pothole fixed?
6. TREES: I live in Kahului next to a County property. A tree on the County side has become a potential safety hazard with a lot of dead branches that are breaking off. Who can I call?

Bed and Breakfast Permits

Show All Answers

1. What is a Bed and Breakfast?
2. What are the major elements of the new law regarding B&Bs?
3. Are there additional requirements for a B&B to operate on agricultural land?
4. What should I do if I have a conditional permit application to operate a transient vacation rental business submitted prior to the passing of the new law?
5. How many B&B permits may be issued in each area?
6. How can I obtain an application for a B&B permit?
7. Do I have to post a project sign before I submit my application?
8. How long will it take to process my application?
9. Will B&B applications be prioritized?
10. Will the processing of applications be streamlined?
11. Will neighbors and others be allowed to comment on applications?
12. By submitting a permit application, am I guaranteed a slot within the limited amount allowed in my area?
13. What happens if the cap amount in my district is reached before my application is approved?
14. Can I operate my B&B immediately after submitting an application?
15. What happens if a B&B business is found to be operating without a permit?

Board and Commissions

Show All Answers

1. How do I apply to be on a Board or Commission?

Civil Defense

Show All Answers

1. What should I do when I hear the Civil Defense sirens?
2. What is the difference between a WATCH and a WARNING?
3. Should I evacuate or stay where I am?
4. What should I do to protect my pets/animals?
5. What should my family and I take to the shelter?
6. Where is the nearest evacuation shelter/emergency shelter?
7. I am a visitor at a hotel. What should I do when a disaster is imminent?
8. What should I do during a hurricane?
9. Will tourists be evacuated after a disaster strikes?
10. What to do BEFORE a disaster strikes:
11. What to do WHEN disaster strikes:
12. What is a tsunami?
13. Where and when do tsunamis occur?
14. How do I know when to evacuate?
15. Where do I evacuate?
16. How do I get to inland or to high ground?
17. What should I do if an earthquake occurs while at the coast?
18. What can I do to protect myself from a tsunami?

Community Block Grants (CDBG)

Show All Answers

1. How does it work?
2. What can CDBG funds be used for?
3. What is the Consolidated Plan?

Council Services

Show All Answers

1. What are the Council members' phone numbers, fax numbers, and mailing addresses?
2. Which Council member has been elected from my residency area? (Please note that all County voters all eligible to vote in Council elections for all nine residency areas.)
3. Who chairs the Council's committees?
4. Which Council member should I contact to voice my concerns?
5. Is the public allowed to testify at Committee/Council meetings?
6. What is the procedure to testify at a Committee meeting?
7. What is the procedure to testify at a Council meeting?
8. How do I submit testimony if I can't be there in person?
9. To whom should my written testimony be addressed?
10. Do I have to sign up prior to the start of the meeting or can I sign up during the meeting?
11. How many copies of my hand-delivered or mailed testimony are needed?
12. How do I receive Committee or Council agendas?
13. Where are the Council members' offices located?
14. How does the Council act on my request?
15. What's on the Council meeting agenda?
16. What's on the Committee meeting agenda?
17. How do I get specific information regarding the most recent Council meeting?
18. What is a bill; how do I get copies?
19. What is an ordinance; how do I get copies?
20. How do I get copies of resolutions?
21. How do I get copies of committee reports?
22. How do I get copies of committee agenda items?
23. How do I get copies of Council meeting minutes?
24. How do I get copies of committee meeting minutes?
25. How do I get copies of other Council-related documents/matters?
26. What does the Office of Council Services do?
27. What does the Office of the County Clerk do?
28. How do I contact/call Council members if I live on Lana`i?
29. How do I contact/call Council members if I live on Moloka`i?
30. Does the Council have satellite offices?

Dept of Fire and Public Safety

Show All Answers

1. How do I learn more about applying for the Maui Fire Department?
2. How can I get an agricultural burn permit?
3. How do I report a potential fire hazard or fire code violation?
4. Where do you call for information on fire codes or questions for brush abatement?
5. How can I request a copy of an incident report?
6. How can I schedule a station visit?
7. How can I learn more about Fire Education?
8. How can I request fire fighters for a school visit or public event?
9. How do I report an imu or outdoor cooking fire?
10. How can I obtain a Maui Fire Department patch or shirt?

DPS-After You Apply

Show All Answers

1. What happens if I can't get to a scheduled exam? Will you reschedule me, so I can take the test?
2. What types of tests do you administer?
3. Is there one generic examination which covers all job titles?
4. Can I call for my test results?
5. What happens if I take a civil service written exam and fail it?
6. If I am selected, do I go through a probationary period?
7. What if my application is rejected?

DPS-Applying for a Job

Show All Answers

1. I have filled out a County application before. Can I just submit a copy of that application?
2. If I have previously submitted a copy of my driver’s license, transcript, etc., do I have to resubmit a new copy with every application?
3. I was previously convicted of a criminal offense. Can I still apply?
4. What assistance is available for persons with disabilities?
5. Do veterans receive hiring preference?

DPS-Candidate Self Service - Online Recruitment

Show All Answers

1. I forgot my password. What do I do?
2. I tried to create a new profile, but it told me that the profile already exists. What do I do?
3. I created my profile. Do I still need to apply for a posting?
4. My information has changed since I created my profile. Can I update it?
5. I put in my name, candidate code, and password, but all I get is a blank screen when I click “Continue”
6. Can I use a Mac or Linux PC to access CSS.
7. I tried to access CSS to apply for a job, but couldn’t access the site. Will the application deadline be extended, or can I apply late?
8. I don’t have a computer. Can I still apply online?
9. I am a County employee. Can I log into CSS as an employee?
10. If I am an employee, do I have to log into CSS as an employee, or can I log in as a non-employee?
11. Who can I contact if I need an accommodation for special assistance in completing my application?
12. I clicked on the “back” button in my browser to get back to the previous screen, but it took me out of the CSS site entirely.
13. I can’t access the side or bottom of some screens.
14. When I click on “Apply for Veteran’s Preference” or “Take Assessment,” nothing happens. Why can’t I access these screens?
15. I entered/edited a record. How do I save it?
16. I changed a field on a record, but the save icon is greyed-out, and I can’t save.
17. I am trying to enter my work experience details, but I can’t fit the text in that field.
18. When I enter a date, why do I get an “unparseable date” error?
19. I applied for a posting by mistake. Can I withdraw my application?
20. Why do I have to specify my work preferences? What happens if I don’t?
21. I received an email saying I needed to take an “assessment.” What is that, and how do I take it?

ECO - Environmental Coordinator's Office

Show All Answers

1. I saw a stranded turtle. What do I do?
2. There is a seal on the beach. Is this normal? Is it ok?
3. What can I do to reduce my carbon footprint?
4. What is a green economy?

Electrical Permit Information

Show All Answers

1. When is an Electrical Permit Required?
2. Who can apply for an Electrical Permit?
3. Where can I apply for an Electrical Permit?
4. What Electrical Code has Maui County Adopted?
5. Are there any other Codes or Regulations that apply to Electrical Work?
6. What installations need to be inspected and how do I request an inspection?
7. How long is a permit valid and when does it expire?
8. How do I report unpermitted or hazardous electrical work?

Environmental Management - Curbside 3-Can Plan

Show All Answers

1. Why can't I put glass in my BLUE cart?
2. What is single stream recycling and do I need to separate my recyclables in the BLUE cart?
3. What happens to the BLUE cart recyclables once they are collected?
4. I saw a truck that looks like a rubbish truck pick up recyclables in my BLUE cart. Are the recyclables in my BLUE cart actually getting recycled or are they taken to the landfill?
5. Can I bag my recyclables in a plastic bag before I put them in the BLUE cart?
6. Do I need to rinse containers before recycling them in the BLUE Cart?
7. Should I remove the lids and labels from jars and bottles before recycling them?
8. What if I have more recyclables than will fit in my BLUE cart?
9. What if I don’t want to recycle? Do I have to use my BLUE Cart?
10. Who do I call if I have recycling questions?
11. What happens to the compostable food scraps and yard trimmings after they are collected from my GREEN cart?
12. What do I do with the kitchen compost container?
13. What if I only have material from the kitchen and not any from my yard. Is it okay to put only food scraps into the GREEN cart?
14. I'm concerned that placing organic materials straight into my GREEN cart could make a mess. Can I put this material inside a plastic bag?
15. Since my GREEN cart will only be picked up once every other week, what can I do with the kitchen scraps that won’t fit in my Kitchen Compost Caddy?
16. What do I do if I have more yard trimmings than will fit in my cart?
17. Can I put large branches and Christmas trees in my GREEN cart?
18. Can I put compostable or biodegradable food containers such as pizza boxes, paper napkins, paper plates, clamshells etc in my GREEN cart?

Environmental Management-Recycling Services

Show All Answers

1. How do I get appliances/white goods picked up for disposal?
2. How do I find recycling information?
3. Why can't we take containers back to the stores where we bought them?
4. How should I separate and prepare containers and is it true that Redemption Centers may pay either by the number of containers or by weight?
5. Why can't we redeem 2 liter bottles?
6. When can we go back to crushing our containers?

Environmental Management-Residential Refuse Collection

Show All Answers

1. How do I find the refuse application for residential collection service?
2. What if I want an additional cart?
3. What happens if I damage or lose my cart?
4. Who should I contact if I move or wish to close my account?
5. Can I leave my cart at the curb permanently?
6. What is the real cost of refuse collection?
7. When are refuse payments due?
8. How soon will service begin after a bill is paid or an account is established?
9. Can I pay with a debit or credit card?
10. How much does it cost for residential dumping at the county landfill?
11. Do I need a separate account for a separate cottage on the same lot?

Environmental Management-Wastewater Reclamation Division

Show All Answers

1. Who do I contact about billing errors or questions?
2. How do I report a sewer spill?
3. How can I find my sewer lateral?
4. My sewer line is backed up what should I do?
5. Do I need a sewer cleanout at my property line?
6. How much wastewater does the County of Maui recycle?
7. How can I set up a tour of a treatment facility for my organization?
8. Is it OK to dump used oil and grease into the sink drain?

Fin-MVRDL

Show All Answers

1. Non-Hawaii Registered Vehicle
2. Vehicles Registered in Another County
3. Out-Of-State-Permit
4. Replacing Plates or Emblem
5. Replacement Special License Plates

Fin-Purchasing

Show All Answers

1. How do I get information about the State tax clearance requirement?

General

Show All Answers

1. Where is the County building located?
2. Where can I return lava rocks back to Hawaii?
3. Where can I get help to plan a wedding on Maui?
4. What are the requirements to perform a wedding?
5. Where can I get copies of: marriage certificates, death certificates and birth certificates?
6. How do I find the Boards and Commissions Application?
7. How do I find e-mail subscription services?
8. How do I find contact information?
9. How do I find Online Services?

Molokai Ranch Questions

Show All Answers

1. Where did the “end of August” date for Molokai Ranch to stop water and sewer (utility) services come from?
2. Who regulates (controls) public utility companies in Hawaii?
3. What has the Public Utilities Commission done so far?
4. Is the County also a customer of Molokai Ranch’s water and sewer systems?
5. Is it true that the County of Maui does not want to take over the system because it can’t afford to?
6. Doesn’t the County of Maui operate most sewer and water utilities in the county anyway?
7. Has the County of Maui inspected Molokai Ranch’s utility systems?
8. How many residents are affected?
9. Why doesn’t the Mayor declare a state of emergency to help Molokai deal with this situation?
10. Why is there so much correspondence going back and forth between the County of Maui and the State?
11. What if the PUC is unable to compel Molokai Ranch and its parent companies to continue operations until another operator can be secured and in place?
12. Why is the Public Utilities Commission raising the utility rates?
13. What if I can’t afford the rate increase that the PUC mandates?
14. Is it true that Well 17 (a current source of water), now being used by Molokai Ranch, is being used without a permit?
15. What consequences will there be to Molokai Ranch if they refuse to continue to provide water and sewer services to its customers after their deadline date of August 31, 2008?
16. Why can’t the County condemn Molokai Ranch’s properties to help pay for the cost of operating and repairing the utilities?
17. If there’s a fire, will there be water for the fire fighters to use?
18. What can Molokai residents do to ensure that services won’t be interrupted?

P&R-Recreation

Show All Answers

1. How far in advance can I reserve a community center?
2. How do I find County sponsored activities for my children or myself?

Parks and Recreation

Show All Answers

1. Are Fireworks Allowed in County Parks?
2. How do I find PALS program information?

Plastic Bag Reduction Ordinance

Show All Answers

1. When does the plastic bag reduction ordinance take effect?
2. What types of plastic bags are prohibited from being used under this ordinance?
3. Are there Administrative Rules to implement this law?
4. What are the criteria for permissible plastic bags?
5. What types of plastic bags are permissible that are not used for the purposes of transporting groceries or other goods?
6. Are businesses required to have paper bags available at the point of purchase?
7. Can a businesses charge for paper bags?
8. Can businesses charge for reusable plastic bags (3 mils and above)?
9. Do paper bags have to be made of recycled paper and have to be labeled?
10. What is the intent of Ordinance No. 3587 (Plastic Bag Reduction Ordinance)?
11. Who is responsible for complying with this ordinance?
12. What is the procedure for enforcing the penalties for noncompliance?
13. Can my business be fined for non-compliance?
14. What is the appeal process?
15. Who do we call if we know a business is not complying with the law?
16. My business has plastic t-shirt bags. What should I do with these bags?
17. Are plastic shopping bags banned at events, festivals?
18. Are TRASH bags okay to use?
19. As a restaurant owner, am I allowed to give out plastic bags to customers for take out food?

Plumbing Permit Information

Show All Answers

1. Can homeowners apply for a plumbing permit?
2. Can a homeowner request a plumbing inspection?
3. What information would the Plumbing Contractor need from the homeowner to process a permit?
4. Does a lawn sprinkler system require a plumbing permit?
5. I obtained a building permit. Is a plumbing permit included?

Prosecuting Attorney

Show All Answers

1. I have been subpoenaed to come to court, what can I do with my children?
2. What do I do when I get to the courthouse?
3. How long will I be in court?
4. What court handles misdemeanor domestic violence cases?

Public Works

Show All Answers

1. How Can I Help Protect Our Streams and Waterways?

PW-DSA

Show All Answers

1. How do I check status of building permits?
2. How do I find Permit Application Information?

Real Property Tax

Show All Answers

1. General FAQs
2. Agricultural Use Assessment FAQs
3. Appeals FAQs
4. Assessment FAQs
5. Collection FAQs
6. Condominium Use FAQs
7. Exemption FAQs
8. Mapping FAQs
9. Ownership FAQs

Real Property Tax - Agricultural Use Assessment

Show All Answers

1. How to Contact Us
2. How can I get an agriculture use assessment?
3. I farm my land or I have agriculture land. Why am I not assessed as agriculture?
4. If a person loses his agriculture use assessment, will that affect his zoning?
5. Could a person conceivably be required to pay back taxes now or in the future as a result of this re-classification?
6. Do gardens for personal use "count" as agricultural use assessment?
7. What if someone has a large property and is growing flowers commercially in a greenhouse on a small section of his property. Would the unused portions of land be reclassified?
8. What if someone owns property and rents or leases it to another person who is engaging in active agriculture?
9. Why do I need to provide a plot plan?
10. Does the plot plan need to be to scale?
11. Do I need to submit pictures?
12. Will someone be coming to inspect?
13. How much area must I need to qualify?
14. When are the applications due?
15. If I no longer use my property for agriculture, will I lose my agriculture exemption?
16. Do I need a fence for pasture use?
17. What if I don't submit my form?
18. I turned in my farm plan with the building permit application. Why doesn't my property have agriculture use assessment?
19. I own agriculture land. Why is it classified hotel/resort? Apartment?
20. Why do I have to call your office for the market value of my agricultural property when I receive an agricultural use or dedicated assessment? Why isn't it on the assessment notice?
21. Why am I classed "homeowner" when I live on agricultural land?

Real Property Tax - Appeals

Show All Answers

1. How to Contact Us
2. Is there a cost to file an appeal?
3. Can the appeal be mailed or does it have to be filed in person?
4. What is the deadline to file an appeal?
5. How do I file an appeal?
6. Why is there penalty and interest? I have an appeal pending.
7. I got back the check for the $75 fee for winning my appeal. When do I get a check for the rest of the refund?

Real Property Tax - Assessment

Show All Answers

1. How to Contact Us
2. What is an assessment?
3. How does the County determine my assessment?
4. Why a big increase in value from the previous year?
5. Why a big increase in taxes from the previous year?
6. How did you come up with the building assessment?
7. My house is not finished. Why is it being assessed?
8. You say the properties are assessed at market value. Why doesn’t the assessed value reflect today’s market? Why are current sales not used?
9. Why do I have to call your office for the market value of my agricultural property when I receive an agricultural use or dedicated assessment? Why isn't it on the assessment notice?
10. How do I report that someone has a homeowner exemption but is not living on the property? Or "my neighbors are in a rental pool but are taxed "apartment."

Real Property Tax - Collections

Show All Answers

1. How to Contact Us
2. How do I calculate my tax bill?
3. Can I pay both cycles now?
4. There is only one coupon, will I get another for the next cycle?
5. Can I pay by credit card?
6. What is a Circuit Breaker credit?
7. When are my taxes due and what period does this bill cover?
8. I want to put a lien on a property because they owe me money, how do I do this?
9. Where can I get a list of real estate foreclosures in Maui County?
10. Why is the previous owner's name still on my bill and/or assessment?
11. "I filed for the Homeower's Exemption. Why isn't it reflected on my bill?"
12. Why did I get two bills in the mail?
13. Why isn't my name on the bill?

Real Property Tax - Condominium Use

Show All Answers

1. How to Contact Us
2. I have a leasehold condo. Why is it assessed as if fee simple ownership?
3. Why is a leasehold sale not used?
4. My condo is not in the rental pool. Why is it classified as hotel/resort?
5. If the previous owner had the condo in vacation rental and I plan on using it for long-term rental, should I change the classification?
6. My condo is not a hotel. Why are you assessing it as hotel/resort?

Real Property Tax - Delinquent Accounts

Show All Answers

1. How do I pay the tax to get off this list?
2. I'm one of ten owners can I pay only my portion to get my name off this list

Real Property Tax - Exemptions

Show All Answers

1. How to Contact Us
2. Does the County still have an age exemption?
3. Do you have to file a home exemption every year?
4. What other exemptions are available besides homeowner’s?
5. "I filed for the Homeower's Exemption. Why isn't it reflected on my bill?"
6. How do I report that someone has a homeowner exemption but is not living on the property? Or "my neighbors are in a rental pool but are taxed "apartment."

Real Property Tax - General

Show All Answers

1. How to Contact Us
2. Can I view my property’s information on the web?
3. How can I search for a property on your website?
4. What forms are available on the web?
5. What is an assessment?
6. Do you have building plans or permit information?
7. How can I lower my property taxes?
8. What is my "zoning?"
9. How do I change the classification of my property?
10. Why are my neighbors borrowing my goats?
11. Does the Real Property Tax Division provide access to its data?
12. Directions on How to Download Assessment Notice Files
13. Where can I find information on Real Property Taxes for all four Hawaii Counties?
14. Where can I find historical Real Property Tax information?
15. Where can I find total Maui County Real Property Tax assessments by class, tax rates, exemptions and certified revenues by year?

Real Property Tax - Mapping

Show All Answers

1. How to Contact Us
2. How often does the parcel linework get updated on qPublic www.Mauipropertytax.com?
3. Why are the old owner's names on the current maps?
4. Where are the "metes and bounds" of my property?

Real Property Tax - Ownership

Show All Answers

1. How to Contact Us
2. Where or how do we record documents? (deed, leases, etc)
3. How do I get an additional tax map key number?
4. How do I consolidate my parcels into one tax map key?
5. How do I change my name on the ownership if I got married? If I got divorced?
6. What if I change my mailing address?
7. Why is the previous owner's name still on my bill and/or assessment?
8. How do I transfer ownership or add/remove someone's name to a property?
9. Where can I get a copy of my deed?
10. Why isn't my name on the bill?

Real Property Tax - Tax Sale

Show All Answers

1. What is a County Tax Sale?
2. Why does a county sell tax-defaulted property?
3. Where can I find the date, time and location of tax sales?
4. Do I need to register for the tax sale?
5. How is the upset price determined?
6. What type of payments will be accepted at the tax sale?
7. Is payment in full required on the day of the tax sale?
8. Can I bid on and purchase property on behalf of another party?
9. What type of deed will be issued at the tax sale?
10. Do you allow investors to invest at the tax sale without attending the tax sale (i.e. absentee bidding)?
11. When does the title pass?
12. Will my property be free and clear of all liens?
13. Once a property is acquired through the tax sale is there a redemption period?
14. Can I build or sell during the redemption period?
15. What happens to surplus money (money collected above the upset price)?
16. What happens to any personal property or people living on the property?
17. Does the County warrant the representations made in the field inspection reports?
18. How do I get rid of the liens?
19. What about federal tax liens?
20. Is there a charge for the list of current properties on the tax sale?
21. Should I retain an attorney to assist me in the Tax Sale?

Subdivision

Show All Answers

1. How do I apply for a subdivision?
2. How long is the subdivision process?
3. What is the difference between the condominium and subdivision process?
4. Where can I get a tax map key number?
5. What is the zoning of my property and what am I allowed to build?

Transient Vacation Rentals (TVRs)

Show All Answers

1. What is a transient vacation rental (TVR)?
2. Is there a difference between a transient vacation rental (TVR) and a bed and breakfast (B&B)?
3. Are there legally operated vacation rentals in Maui County?
4. What is the difference between a hotel district, residential district and an agricultural district?
5. How are the districts determined?
6. What laws affect the operating of a Transient Vacation Rental and a Bed and Breakfast?
7. What is the penalty for operating an illegal TVR or Bed and Breakfast?
8. How would the proposed legislative bills now before the County Council affect vacation rentals?

Tsunami FAQs

Show All Answers

1. What is a tsunami?
2. Where and when do tsunamis occur?
3. How do I know when to evacuate?
4. Where do I evacuate?
5. How do I get to inland or to high ground?
6. What should I do if an earthquake occurs while at the coast?
7. What can I do to protect myself from a tsunami?

Wailuku Redevelopment Plan

Show All Answers

1. What is the purpose of the Wailuku Redevelopment Area Plan (Plan)?
2. How will the County benefit from the adoption and implementation of the Wailuku Redevelopment Plan?
3. How will Wailuku's residents and business people benefit from the adoption and implementation of the Wailuku Redevelopment Plan?
4. What can the MRA provide to promote the revitalization of the Wailuku Redevelopment Area?
5. How was the public involved in the development of the Plan?
6. What is the Council's role as it relates to their review of the Wailuku Redevelopment Area Plan (Plan)?
7. What is a blighted area?
8. What criteria were used to establish the proposed boundary ?
9. What is the process for reviewing the Plan at Council ? (HRS 53-6(b))

Wastewater Injection Wells

Show All Answers

1. Why are wastewater injection wells used?
2. What is an injection well?
3. What happens in an underground injection well?
4. How many underground wastewater injection wells are owned and operated by the County of Maui?
5. Where are the County of Maui’s injection wells located?
6. Are there privately-owned and operated wastewater injection wells in the county?
7. Does the County of Maui own or operate any wastewater injection wells in Maalaea?
8. How long has the County of Maui operated underground wastewater injection wells?
9. What happened prior to the mid-1970s before the County of Maui put in injection wells to comply with the federal Clean Water Act?
10. Are algae blooms and coral reef damage caused by the reclaimed water sent down the injection wells?
11. Who regulates (controls) wastewater injections wells?
12. Do the underground injection wells operated by the County of Maui meet standard requirements?
13. What is the quality of the water discharged into the wells?
14. How much of our wastewater is recycled?
15. Why can’t the County of Maui reuse all of the recycled water its treatment facilities produce instead of routing it through underground injection wells?
16. What are the alternatives to using injection wells?
17. If the counties are required to improve existing standards and increase the use of recycled water, are federal funds available to fulfill such mandates?
18. Would my sewer rate be affected by any improvements or infrastructure needs?

Water Quality - Lead and Copper

Show All Answers

1. Where does lead come from?

Water-Conservation

Show All Answers

1. How can I obtain water conservation information?
2. Maui County has a reliable water supply, so why should I conserve?

Water-Employment

Show All Answers

1. What types of employment opportunities are available with the Maui Department of Water Supply and how do I get a job with the department?

Water-General

Show All Answers

1. What should I do about drinking water in case of an emergency?
2. What are the hours of operation for the Department of Water Supply?
3. Does DWS make a profit?
4. I'm confused with all this water terminology. Where can I find the definitions of some common water terms?

Water-Quality

Show All Answers

1. Where does Maui water come from?
2. Is Maui County's drinking water really safe?
3. What causes occasional taste and odor changes in Maui water?
4. Why is chlorine added to the water?
5. Why does my water look milky sometimes?
6. Do I have hard or soft water?
7. What is the pH of my water?
8. How much water does an average residential customer use in a month?
9. Why do we have droughts Upcountry?
10. Where can I get more information about lead in Upcountry residential plumbing and what is the DWS doing about it?
11. I live in Upper Kula. What are chloramines and how can they affect me?
12. I recall receiving notices about the water quality in Upcountry Maui, but I haven't seen one in a long time. What happened to those notices?
13. How do I find out information about wastewater reuse/reclamation (recycled water)?
14. How do I find out more information about wastewater?

Water-Services

Show All Answers

1. How do I open an account, ask questions about my account and bill, start or terminate water service, or report a change of address?
2. What is my account number for? Where can I find it?
3. How can I sign up for Automatic Bill Payment?
4. How do I request emergency services?
5. How do I establish new water service at a property that is not already connected to the system?
6. How do I read my residential water meter?
7. How do I pay for my water bill? What if I have specific questions about my bill?
8. Why is my bill so high?
9. I'm confused with the new format for the water bill. How do I read it?
10. What is the monthly Water Service Charge for?
11. Why is my sewer (wastewater) bill higher than my water bill?
12. What are sewer charges for?

Where is it now?

Show All Answers

1. Why are we changing things?
2. How do I get to the old website?
3. Why do my bookmarks not work?
4. New website organization
5. Basic Navigation
6. Where is the “What is new?” section that was on the Home web page of the old site?
7. Where is the “Calendar of Events” that was on the Home web page on the old site?
8. Where is Civil Defense and Emergency Information Displayed?
9. Where are the Press releases?
10. Where is County Contact information?
11. Where do I find County Department Forms and Applications?
12. How do I find County locations and phone numbers?
13. Where is the Department of Water Supply http://mauiwater.org/ site?
14. Where is the Boards and Commissions menu?
15. How do I add or remove my email from the county notifications list?
16. How do I see Road Notifications or sign up for emails?
17. How do I sign up to receive current Job Posting by email?
18. Where is the Current Maui Weather information?
19. Why do I only see part of the new website and have to keep scrolling left and right?
20. How do I find Links to other government and agency sites?
21. How do I contact the Web Manager?

Maui County Our County